RETURN AND REFUND POLICY


Change of mind
Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases.

When are customers entitled to a refund?
When the product:

Has a fault that the customer did not know about at the time of purchase
Does not do the job that the customer was led to believe it would do
Does not match the sample or description the customer was shown
Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.

When are customers not entitled to a refund?

When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods.
If they knew, or should have known about a fault when the goods were bought, for example as seconds.
If they are unable to prove from whom and when the item was purchased.

Please contact our online customer service team on sylvia.dollsclothes@gmail.com
Once a return has been approved, we will organise the return of the goods .Once we receive the goods, you will receive your refund via your original payment method within 14 working days.